13:30 - 14:15 (NL) How are we going to make our industry more sustainable?
Arjan Kers, Managing Director TUI The Netherlands & Chairman ANVR
Travel and multicultural learning have been in my DNA for decades. Having lived, studied and worked all over the world has made me appreciate a flexible mindset and created a constant hunger for exceeding my limits.
Working at TUI means more to me than simply doing well. Even as one of the leading companies in travel and tourism, I believe there’s so much more we can do and build on together. Young people are the future of our company. I firmly believe that what they make of it will be the TUI of tomorrow – one that can sustainably grow and evolve in the decades to come, hand in hand with new ways of working and thinking to push it forward.
As someone who has been able to enjoy a career across many different countries, I’ve learned to adapt and to learn from every culture and person I’ve encountered. One thing that stuck with me is the value of maintaining an entrepreneurial attitude regardless of the size of the organization you work in. We all need to continuously challenge ourselves to be better and be open to learning from each other. These are some of the lessons I hope to convey to my team and the talent that joins us in the future. In the Human to Human era, I believe that – contrary to popular belief – AI can’t replace the personalized, human knowledge and tact that travel agencies have. It can, however, enable us to predict the needs of our customers and arm us with the insight to offer an even more personal and relevant end-to-end holiday experience.